Frequently asked questions
Straight answers about tracking, AI limits, partner offers, and merchant embeds.
What is LiveTrackings?
LiveTrackings is a global courier tracking site with assistive AI insights. We aggregate live scan events from tracking data partners and offer tools for status translation, weather delay context, True ETA, customs orientation, POD checks, return eligibility, courier scorecards, and dispute drafts.
How do I track a package?
Open LiveTrackings, paste one or more tracking numbers (up to 10), and tap Track Order. Auto-Detect can suggest a carrier hint. Results depend on what partner networks return for that number.
Which couriers are supported?
Coverage includes major global and regional couriers (DHL, FedEx, UPS, PostNord, Royal Mail, Hermes/Evri, PostNL, USPS, Australia Post, India Post, Delhivery, Blue Dart, and many more) via tracking data partners. Exact coverage varies by number and lane — if a code returns no events, try the official carrier site too.
What are the AI features?
Eight tools: True ETA Predictor, Weather Delay Analyzer, Cryptic Status Translator (free), Customs & Duty Oracle, POD Verifier, Return Eligibility Analyzer (Shippo path), Dispute & Claim Generator, and Courier Reliability Scorecard. Outputs are assistive estimates grounded on live scans — not legal, tax, or delivery guarantees.
Do partner offers / ads appear?
Core tracking never opens an offer. Explicit clicks on paid AI insight cards may open a CPA offer in a background tab while the insight runs. Return Eligibility opens a disclosed Shippo affiliate path. The free Status Translator and merchant embeds do not open CPA Smartlinks. See Terms for details.
Do I need an account?
No. Core tracking works in the browser without signup. Optional saved parcels use browser localStorage only.
Is tracking data always accurate?
No. We show the latest events returned by tracking partners. Couriers can lag, correct, or omit scans. AI summaries can be incomplete. Always verify critical decisions with the official carrier.
How do merchants embed tracking?
Install the free <livetrackings-widget> web component. See /docs/embed/ for Shopify and WooCommerce snippets. Embeds call /api/track without CPA Smartlinks.
Where is the blog?
EEAT logistics guides are at /blog/ (localized under /{lang}/blog/). Articles explain status codes, customs checklists, weather/ETA, and claim writing.
How do I contact support?
Email admin@livetrackings.com. We aim to respond within 1–2 business days.
Still stuck? admin@livetrackings.com
