Blog · Product · United Kingdom
AI True ETA vs carrier ETA: what the score actually measures
Carrier ETAs are often service-level defaults. LiveTrackings True ETA combines scan velocity, exceptions, and weather — and shows a confidence score so you can see uncertainty.
Why carrier ETAs feel wrong
Many carrier “estimated delivery” dates are set when the label is created. They do not always recompute after clearance delays or multi-day hub dwell.
Shoppers comparing a Friday promise with a Monday reality are not imagining the gap — the inputs changed, the UI often did not.
What LiveTrackings computes
True ETA uses the latest scan time, international vs domestic lane baselines, Exception/customs signals, weather alert level, and scan freshness. The delivery prediction score (0–100) reflects confidence in that window.
Delivered parcels score near the top and pin ETA to the delivery scan. Exception-heavy timelines widen the window and lower confidence.
How to use it responsibly
Treat AI ETA as a planning aid for returns prep, customer support replies, or personal schedules — not a contractual delivery guarantee.
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